EVERY PART MUST BE AVAILABLE
That is our policy on spare parts at Walther Trowal, as many of our machines have been in use for 50 years or more. In the event of a defective part, even older circular vibrators, drums or drag finishing units need to be back up and running as soon as possible.
IN STORAGE OR QUICKLY PROCURED
For newer machines, we always have 90% of spare parts in storage at all times. If they are 10 years old or more, we have 60% of parts ready for delivery. Even if we do not have the required part in storage, we can usually procure or manufacture it within a few days. This ensures your Trowal machine will keep running for many years to come.
MAKING SURE YOU GET THE PART YOU NEED FAST
Each of our systems has a clear spare parts plan. It contains the item and identification numbers that we use to immediately identify the spare part you need. Should you no longer have the plan to hand, which with older machines is a distinct possibility, you can find the system's type designation, the customer order number/commission number/machine number and the year of production on the machine type plate. We can use this data to quickly procure the required part. Simply send us a photo of the type plate.
DELIVERY WITHIN 2 TO 3 DAYS
As soon as we know which spare part you need, we send it within three days. In urgent cases, we can also deliver within 24 hours upon request. If you need the part even sooner, we can have it delivered via courier service within a few hours.
Should you have any problems installing the replacement part, our repair service is just a phone call away.
THE BENEFITS AT A GLANCE
- Every spare part available
- Spare parts for older machines available within a few days
- Delivery by courier within a few hours possible
- Repair service offers help with installation